Dec 3, 2021Protect your business with the latest in cloud and smart defence toolsFrom honeypots to machine-learning protection, from web application firewalls to cloud brokers, defending your company’s IT is much more than just traditional antivirus and firewalls. See how the new generation of protection tools works as part of layered defences to keep your websites, workers and data secure. Business leaders expect…It Security3 min readIt Security3 min read
Published inChatbots Life·Apr 8, 20214 great examples of no-code successNo-code is a growing trend in business, empowering anyone in a company to develop a solution to a problem or build a service that can benefit clients and customers. The marketing spiel out the way, from chatbots to process automation, how successful can a no-code solution be? …No Code5 min readNo Code5 min read
Published inChatbots Life·Mar 31, 2021The changing face of chatbots beyond 2021When I started writing about chatbots they were largely academic projects or intense in-house creations for firms with huge customer bases. In the fast-moving five-plus years since, they have become a staple part of business offerings, spawned a startup armada with fast-evolving services, and that’s just the beginning. Call them…Chatbots5 min readChatbots5 min read
Mar 15, 2021The state of load balancing in 2021 and beyondWhether servers are on-premises or in the cloud, the need to balance the ever-growing workloads that target them requires careful management. Enter the load balancer, one of the unsung heroes of the cloud revolution and a booming IT market that plays a key role in keeping firms operational. The endless…Load Balancer4 min readLoad Balancer4 min read
Published inChatbots Life·Jan 25, 2021How US legal firms can and must compete with robo-lawyer servicesMost US legal firms, like their European counterparts, are steeped in tradition. Even newer firms formed by eager law graduates have their education rooted in similar structures. …Legaltech6 min readLegaltech6 min read
Published inChatbots Life·Dec 9, 2020The Salesforce/Slack deal highlights the potential for legal automationWhen Salesforce spends $27.7 billion on Slack, everyone needs to sit up and take notice. …Salesforce5 min readSalesforce5 min read
Published inVoice Tech Podcast·Aug 12, 2020How Chatbots Help Business Avoid the Fear of a Black-Box AI PlanetThe rise of AI in business largely goes unquestioned, until a poor decision comes out of a black box that no one can fathom or that causes actual damage. To avoid this, businesses need to adopt AI tools that are provable and customer-friendly, with…Chatbots6 min readChatbots6 min read
Jul 9, 2020Chatbots: A Key Tool for Digital Business Change and ContinuityThe Coronavirus outbreak demonstrated how unprepared many businesses are for dramatic change that impacts the company and workers. Chatbots proved one of the digital stars of the outbreak, along with collaboration and meeting tools, helping companies keep their workers and customers up to date as part of continuity efforts. The…Chatbots4 min readChatbots4 min read
Jun 18, 2020COVID Represents Only the Start of Health Chatbots’ RiseBarely a week of the COVID crisis goes by without a government or major health organization launching a chatbot to help in the information and business recovery effort. …Chatbots4 min readChatbots4 min read
Jun 1, 2020Lessons from Nivea’s Latest Skincare Chatbot and Other Beauty BotsCosmetic, fashion and couture firms have long been hot on technology adoption, with AR mirrors, virtual make-up studios and smart wardrobe matching tools. They’re taking another step with chatbots to help people make better skincare and beauty decisions. Starting with an aside, I’m starting to suspect a chatbot will be…Chatbot4 min readChatbot4 min read
